A Complete Guide to Airport Transfers | Yimada — How to Avoid Mistakes on Your First Booking
The moment you step off the plane, luggage in hand and jet lag stricken, your biggest fear isn't the journey itself, but the question of "what to do next?" - should you turn right to find your pick-up person, or turn left to wait for a taxi? Or perhaps you'll find your reservation information is gone after clearing immigration. For first-time passengers, the real anxiety comes from a lack of transparency and uncertainty about timelines. This guide lays out the five most important questions you should ask and provides actionable answers through tables, checklists, and practical examples, allowing you to decide your next steps within three minutes of arriving and feel more at ease on your ride.
1) Pick-up location and airport pick-up process (step by step)
The pickup location is usually indicated by "Terminal Pickup Gate or Hall." When booking, please confirm your flight number, arrival terminal (1st or 2nd), and estimated time of arrival. The E-Mada driver will wait for you at the designated gate after clearing immigration (usually Gates 16-20 for Terminal 1 and Gates 25-29 for Terminal 2). The actual process is as follows: disembark → clear immigration → collect your luggage → report your location to the driver → proceed to the designated pickup point → confirm the driver and license plate → board the vehicle and depart.
Reference table for customs clearance and waiting time
| category | Average time | Platform waiting policy |
|---|---|---|
| Taiwanese residents | 45–50 minutes | 80 minutes of free waiting time from the time the plane lands |
| Foreign tourists | 60–70 minutes | 80 minutes of free waiting time from the time the plane lands |
E-Mada's system automatically synchronizes the ETA with the flight number, and the driver will proactively call to provide the boarding gate number. Recommendation: After disembarking, turn on your phone, open the app, and reply to the driver, "Baggage collected/at Gate X" to avoid unnecessary searching and waiting.
2) Baggage and additional charges
A common question is, "Is there an additional charge for oversized luggage?" Yimada provides standard luggage capacity information for each car model on the booking page. A typical sedan can accommodate two checked bags and one carry-on. For excess or special items (musical instruments, golf clubs, ski cases), we recommend noting this information in advance or uploading photos. Customer service will then assist in determining whether a car upgrade is necessary. Transparency is paramount on the platform, and any potential difference in charges will be communicated upfront if a car change is required.
Luggage handling suggestions
| Baggage status | Recommended models |
|---|---|
| 1–2 large pieces of luggage 1 carry-on | 4-seater sedan |
| 3–6 large pieces of luggage | 8-seater |
| Musical instruments or oversized luggage | 8-seater |
To avoid delays due to on-site upgrades, please note the number of luggage or upload photos when placing an order; if a more accurate size judgment is required, customer service can also provide remote assistance.
3) Delay handling process
Flight delays are common, but the smoothness of the process can have a significant impact on passenger satisfaction. E-Mada continuously monitors flight status and adjusts driver wait times accordingly. If the 80-minute free wait time limit is exceeded, customer service will proactively contact you to offer extended wait times or assistance with rescheduling. If a flight is canceled or needs to be rescheduled, we will assist with rescheduling or refunds according to the terms of your order.
Practical reminder:
If you encounter delays at immigration or baggage claim, please immediately message us via the app or answer our customer service call to prevent the driver from leaving early due to misjudgment.
4) Vehicle selection and passenger capacity restrictions
The number of passengers and luggage capacity are the main factors in choosing a car. The following are some car models for reference:
| Model | Common passenger capacity | Common luggage load | Suitable for the situation |
|---|---|---|---|
| Luxury 4-seater car | 1–3 people | 2 checked luggage 1 carry-on bag | Single or double business trip |
| Comfortable 4-seater car | 1–4 people | 3 checked pieces | Two to four people or more with a lot of luggage |
| Deluxe 7-seater | 5–6 people | 3-4 pieces of checked luggage | Family or small group |
| Comfortable 8-seater | 6–8 people | 6–7 pieces of checked luggage | Large family or multiple people's luggage |
If your children require child seats, please indicate their age and needs in the order; if your luggage is of a special size, please indicate this in the notes or confirm with customer service to arrange a suitable vehicle.
5) Online Payment, Invoice and Cancellation - Know in Advance for Peace of Mind
Yimada accepts credit cards, third-party payment methods, and cash for some plans. If you require company reimbursement, please provide the invoice header and ID number when placing your order. A receipt will be automatically sent to the booking email address upon completion of your trip, and electronic invoices are typically issued within 24 hours. Cancellation policies vary by plan; please refer to the terms on the order page for details. In the event of force majeure (weather or flight cancellations), customer service will assist with rescheduling or refunds.
Fastest way to get on the bus - practical steps and tips
- Get off the plane → go through customs → collect your luggage.
- While walking, open the app and reply to the driver: Tell the driver that you have picked up your luggage.
- Go to the pick-up point indicated on your reservation.
- After seeing the driver and the license plate, confirm the number of passengers and luggage, and quickly board the vehicle and depart. Mastering the rhythm of "identifying passengers by license plate, checking in first, then moving luggage" can minimize waiting time.
Ready for a ride without the hassles of waiting and uncertainty? Download the E-Moda app now or enter your flight information on the official website to automatically match you with the most suitable car type and driver.
Seven-Point Pre-Departure Checklist - Must Complete
- Confirm your flight number and alternative contact number.
- Fill in the number and size of your luggage in the order notes or upload a photo.
- If you have children, please reserve a child safety seat and indicate their age.
- Confirm the number of passengers and choose the right car type.
- Fill in the invoice header and company code for reimbursement.
- Keep your phone connected to the internet and have positioning enabled.
7. Upon arrival, please tell the driver "Cleared customs/at Gate X" before proceeding to the pick-up point.
Three practical cases - quick reference
| Case | situation | suggestion |
|---|---|---|
| Business Red Eye | Arrived in the early morning with one piece of luggage | Choose economy or business car, note red-eye, the driver will wait for you |
| Family of four | Four adults, six pieces of luggage | Book an 8-seater and upload a photo of your luggage |
| Foreign tourist groups | Long customs clearance time | Reserve enough time to wait and use the app for instant rewards |
Frequently Asked Questions
Departure isn't the end; arrival is the continuation of the journey. Just around the corner from Taoyuan, Yimada has taken care of every detail, allowing you to pack your bags and take in the first light of the city. For immediate flight confirmation and pricing, click "Book Now/Inquire Now" or contact customer service via the app to instantly confirm vehicle type and waiting policies. We wish you a safe journey and a peaceful arrival.
Use the official website or App yourself, it is safe and convenient
Want to book a ride yourself? E-Moda's official website and app are super easy to use! Simply enter your name and phone number, register, and start booking. Whether you're heading to Taoyuan Airport to catch a flight or heading home from Kaohsiung's Xiaogang Airport, the process is super intuitive. Why do you have to fill out all this information? For your protection, of course! Having an account is not only secure, but you can also earn points and discount codes for even better deals on your next ride. It's a real bonus!