FAQs

The date and time of the ride, the boarding address, the destination address, as well as the passenger's name, phone number and email.

These are used to confirm your order and contact the driver, which is super thoughtful. Next, choose your vehicle. Do you prefer a comfortable 4-seater or a premium 8-seater? For example, if you're going to Alishan to watch the sunrise, an 8-seater allows the whole family to travel together—how cool!

Payment options are flexible, accepting both cash and credit cards. If you choose a credit card, it'll be verified to protect your wallet—after all, no one wants to be robbed by a mountain monkey, right? After placing your order, the system automatically sends an email confirmation, ensuring you have clear information at a glance, allowing you to leave with peace of mind.

If you need to change or cancel, please contact our customer service as soon as possible.

Cancellation within 12 hours before departure may incur a handling fee. For detailed rules, please refer to our Terms of Service or ask customer service.

If you need a last-minute trip within 24 hours (like a sudden flight to Songshan Airport), we can handle it! Simply place your order and the system will dispatch a car instantly. After dispatch, you'll receive an email with the car and driver information, along with a tracking link. An hour before departure, open the app or click a link to see driver status updates: on the way, arriving in a few minutes, or waiting for you. Super worry-free!

The most reliable way to get a car is three days before departure

If you're the type who plans your trip super early, perhaps booking an airport transfer 30 days in advance, don't worry—we won't keep you waiting too long. Yimada's clever feature is that they usually dispatch a car three days before departure. Why not immediately? Dispatching too early can lead to hassles and hassles if there are adjustments. Dispatching a car three days before departure is just the right amount of time, ensuring stability and orderliness. We guarantee you won't be let go, allowing you to pack your bags with peace of mind.

Don't worry! You can confirm your driver's location through the real-time tracking link in the app or email. You can also call the driver's contact number or contact customer service directly, and we will assist you immediately.

Yes! When placing your order, you can select the vehicle type (sedan, SUV, van, etc.) and specify any special requirements (e.g., luggage space, child seats), and we'll do our best to arrange the right vehicle for you.

Yimada drivers will proactively track your flight status to ensure they are waiting at the airport on time.

When your flight is delayed, the system will recalculate the actual arrival time and provide you with 75 minutes of free waiting time (starting from the actual landing of the flight).

If the waiting time exceeds 75 minutes, the overtime waiting fee will be calculated according to regulations.

Our goal is to make it easy for you to get on the bus after getting off the plane, without rushing, and enjoy the airport pick-up service with peace of mind!

Airport Transfer Live Location allows passengers to track their driver's location at any time via the app. You can instantly view the driver's route and estimated arrival time, eliminating anxious wait times and significantly improving punctuality and a sense of security.

The biggest challenge of airport transfers is time pressure. Flights depart at fixed times, and any delay could mean missing your flight. With real-time location tracking, passengers know exactly when their driver will arrive, avoiding unnecessary anxiety and risk.

When traveling with children or elderly parents, waiting is often the most draining part. With real-time location tracking, families can rest assured knowing the vehicle's progress is on track, reducing anxiety. Parents can easily respond to children by saying, "The car is almost there," allowing the journey to unfold in a sense of stability and trust.

Yes. Real-time location tracking isn't just for airport transfers; it also benefits everyday city driving. Whether you're commuting, attending a cross-city meeting, or attending a student exam, you can accurately track your pick-up and drop-off times, making your life more efficient.

No. Real-time location tracking is only enabled during a booking and is only displayed to passengers on that booking, ensuring both transparency and privacy.

No. Real-time location tracking is a standard service on the Yimada platform. Whether you're looking for an airport transfer or a daily charter, passengers can use it free of charge, ensuring every trip is secure and transparent.

Yes. Real-time location tracking displays the driver's current driving status and estimated arrival time. Passengers can instantly understand the situation and adjust their itinerary in advance, avoiding unnecessary misunderstandings and anxiety caused by lack of transparency.

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Yes! We accept reservations 24 hours a day, even at 3am.

A comfortable four-seater can accommodate approximately two 29-inch large pieces of luggage and two small carry-on items. We recommend balancing the number of people and luggage to ensure a comfortable ride.

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